Effective: 1/1/2014
Orders
Orders placed through the website are done so using a secure payment process. Our servers feature industry standard SSL encryption. Please allow 24 to 48 hours for order processing once you have placed your order
It is the customer's responsibility to know their local laws and regulations regarding the purchase and use of these products.
Domestic (US) Shipping
Henning Group ships all packages using USPS based on the shipping method that the customer specifies. Customers have the ability to select First Class or Priority Mail for their order, based on the order weight and shipment destination. If you have an upcoming match or competition, plan to order well ahead of time. The USPS, just like other national carriers (UPS and FedEx) is subject to regional disruptions and weather delays.
Customers will receive a shipment confirmation email once their package has shipped. This email will contain the shipment tracking/delivery confirmation number (if available). Henning Group is not responsible for delayed, lost, stolen, or damaged packages that occur in transit to you. If any of the aforementioned occurs, you will need to file a claim directly with the USPS.
International Shipping
Our products are currently available in Canada, Norway, and Sweden through our approved international dealers. If you are trying to order with an International shipping or billing address, and wondering why our website won't let you order, review US Export Guidelines for Parts and Accessories for Pistols ECCN 0A501 in The Commerce Control List before contacting us.
Back-orders
This website displays current and accurate inventory status. Products listed as in stock are available to ship immediately. Customers are able to place orders for back-ordered products. When checking out the customer will be prompted to select their shipping preference for orders with back-ordered items:
- Ship Complete - Ship only the complete order. With this option the order may be held while it awaits back-ordered parts
- Ship Available - Ship all available parts, then ship the remaining parts when they become available. With this option the user may receive 2+ shipments for their order. Keep in mind the customer will incur shipping charges for each part of their order.
Most back-ordered items will display an estimated delivery date. This is the date we expect to be re-stocked with the back-ordered product.
Returns
We want to help you figure it out and get back out to the range. For technical assistance or questions on any of our parts that you need or have already received, either leave a detailed voice message at (720)325-7890 or send us a short, concise email to orders@henningshop.com. Include your best contact information.
If there is an error in shipment, such as we shipped a product different than what you ordered, we will reship the correct product to you at no charge upon receipt of the incorrect product. The product must be received new, unused and in original packaging.
Unopened and unused items that were purchased from www.HenningShop.com can be returned to: Henning Group - Returns, PO Box 127, Hygiene, CO 80533. Merchandise received within 30-days unused, uninstalled and in original packaging may be accepted for exchange or refund on value of merchandise, and excludes shipping costs. Include your invoice with a good-old-fashioned handwritten note for quick refund processing. Note: If you purchased from a location other than www.Henningshop.com, we may assist with exchanges, however contact that dealer for a refund.
Henning Group ships all packages using USPS based on the shipping method that the customer specifies. Henning Group is not responsible for delayed, lost, stolen, or damaged packages that occur in transit to you. If any of the aforementioned occurs, you will need to file a claim with the USPS.
Anything else? Let us know and we will try to work out a satisfactory solution.
Manufacturer's Warranty
Henning Wallgren designs and manufactures the majority of our products, and also works directly with manufacturers of all of our third party products that we sell. We love customers that want to be part of the solution. Let us know if something is not working or if you have design or field testing suggestions and we will work out a satisfactory solution.